FAQ – Beyond The Streets

EXPERIENCE


Where is the event taking place?

BEYOND THE STREETS New York is located at 25 Kent Ave, Brooklyn, NY 11249.  The entrance is located on N12th Street between Wythe & Kent Avenue.

When can I attend?

We are open now through September 29, 2019.  We are open Thursdays through Sundays from 11:00am - 8:00pm, with last entry at 7:00pm.

How long does it take to go through the exhibit?

Approximately 1 to 2 hours.

Can I bring my pet?

Pets are not permitted inside the exhibit. Service animals are allowed and must be on a leash at all times within the exhibit.

Do you offer coat and stroller check?

We do not offer coat or stroller check, but strollers may be pushed through the exhibit.

Can I Bring My Backpack or Suitcase into the exhibit?

Backpacks are permitted, but must be worn on the front of your body to ensure the safety of the art. Suitcases and other large bags are not permitted inside of BEYOND THE STREETS.

Who needs a ticket?

Anyone over the age of 5 is required to have a ticket to attend BEYOND THE STREETS.

Can minors attend alone?

All minors under the age of 16 must be supervised by an adult.

What should I leave at home?

Weapons of any kind, illegal substance or paraphernalia, outside food/drinks, large umbrellas, large backpacks. Although we are showing the work of graffiti and street artists, graffiti materials of any sort are not permitted; no markers, spray paint, inks etc.. save it for the streets. We reserve the right to deny entry for items not listed here that will impede the enjoyment or the safety for you and other attendees. In general, we ask that you try to think how you can make your visit a positive experience for all.

Is the show wheelchair accessible?

Yes. If you have any specific concerns, questions, or requirements please contact us via info@beyondthestreets.com

Are there bathrooms?

Yes

Is food and drink allowed?

No outside food or drinks are allowed in the exhibition.

Can I take photos?

Yes, photography is allowed. Commercial shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from BEYOND THE STREETS. Contact beyondthestreets@alisonbrodmc.com for more information.

Can I host my private event at BTS NYC 2019?

Yes! Please email jennifer@beyondthestreets.com for more information.

Do you offer press passes?

Please contact beyondthestreets@alisonbrodmc.com for more information.

What forms of payment do you accept at the box office?

We accept cash and credit card payments at our onsite box office.

What forms of payment do you accept at the giftshop?

We accept cash and credit card payments at our gift shop.

Can I return or exchange merchandise?

Merchandise purchased onsite can be exchanged within 30 days with receipt, but we do not accept any returns. Merchandise purchased online cannot be exchanged or returned.

What ages is the show suitable for and what themes are dealt with in the show?

The show is suitable for ages 14+ with parental discretion. Children under 16 must be accompanied by an adult. Please note that the show contains adult material that may not be suitable for all ages. Themes explored within the exhibit include: illegal activities, drugs, violence, and sexual situations.

Is re-entry allowed?

No re-entry is allowed once you have exited.


TICKETS


How can I buy tickets?

Tickets are on sale now, and you can purchase them here through our official ticketing vendor, ShowClix, and tickets may also be available on site at our box office. BEYOND THE STREETS will not validate or honor tickets purchased through any other sites.

What is the refund policy?

All ticket sales are final and non-refundable. We cannot transfer tickets for any reason.

Can I exchange my ticket?

Tickets are non-transferable. One person in the party must match one of the names on the tickets.

Can I buy a ticket at the door?

A limited number of tickets will be available to purchase on site for each timed session. Last time to purchase tickets at the door is 7pm.

Are There Discounts?

ll General Admission tickets are $25 for adults and $12 for children 6-12 (plus tax and a small fee from our ticketing partner). Children under 6 can accompany a parent or guardian free of charge. We also offer a 20% discount for active military and seniors (65+). Discount only applies for on location purchases.

Are there children and senior discounts?

All General Admission tickets are $25 (plus tax and a small fee from our ticketing partner). Children under 5 can accompany a parent or guardian free of charge.

Do I need to print my ticket?

You do not need to print your ticket confirmation. However, please have your ticket confirmation email pulled up when you approach the registration area. We can quickly check you in via the barcode within the email.

Who do I contact with questions or issues about my ticket?

For ticketing questions or concerns, please contact our ticketing partner, ShowClix, at 1-888-718-4253 opt. 1, or by email: support@showclix.com 


SHIPPING


Do you ship overseas?

Yes, we are able to ship all of our items except for spray cans around the world!

Do I need to pay custom fees for international purchases?

Yes. International orders may be subject to additional taxes upon local customs clearance. Buyer is fully responsible for any additional charges imposed by their country.

How long will it take to get my order?

Due to the high volume of orders, it may take up to 5-7 business days for your order to ship. Once your order has shipped, you will receive an email with tracking information.

Made to order products (like chairs) are subject to longer shipping times, and will ship within 14-21 days for US orders and 4-6 weeks for international orders.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.


PRODUCT


Can I return my product?

BEYOND THE STREETS does not offer returns at this time.

Can I get my product personalized?

At this time, we do not offer any personalized items.


Other


Will the show move to other cities?

We do plan to take this show to other cities after NYC. Please sign up for our newsletter at the bottom of this page to get the latest updates on upcoming locations.

Have a question we didn’t answer?

You can follow us on Instagram (@beyondthestreetsart) and Facebook for more details. If you have more questions, you can contact us at info@beyondthestreets.com for general inquiries and orders@beyondthestreets.com for online order questions.